Aesthetics · Singapore
AI confirmation and top-up calls for Singapore aesthetic clinics
High-value appointments are expensive to lose. Rekindle confirms them, reminds clients when a treatment cycle is due, and escalates anything medical.
How do AI calls work for an aesthetic clinic?
A voice agent confirms booked treatments, offers reschedule options when a client cannot make it, and calls existing clients when a treatment is typically due for a top-up. Every call ends with a recorded outcome. Skin, medical and results questions are restricted topics that the agent refuses and routes to a person.
Treatment suitability and pricing exceptions are never handled by the agent — they go to your team.
What aesthetic clinics and med-spas spend the phone on today
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A no-show on a high-value slot costs more than a reminder ever does
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Clients drifting past their usual treatment interval
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Front-of-house tied up on the phone during consultations
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Enquiries arriving after hours and going cold
What your version of this call would do
A blueprint, not a finished script. In production every flow is designed with you — objective, approved wording, voice, outcomes, escalation and restricted topics — then tested before it calls anyone real.
- Context:
- Outbound · treatment confirmation · clients booked in the next 24–48 hours
- Voice:
- Warm, discreet, unhurried
“Hi, is this [name]? A quick courtesy call on behalf of [Clinic] about your appointment tomorrow at 3pm — are you still able to make it?”
| The caller says… | The agent responds | Outcome recorded |
|---|---|---|
| "Yes, see you then." | Lovely. You're confirmed for 3pm. Please arrive ten minutes early so we can get you settled. | Confirmed |
| "Can I move it?" | Of course — I have Thursday at 11, or Saturday at 2. Which suits you better? | Reschedule requested |
| "How much is the top-up?" | The clinic will confirm the exact price at your visit — shall I hold the slot for you meanwhile? | Interested — hold |
| "I had a reaction last time." | Thank you for telling me — I'll have someone from the clinic call you personally about that today. | Escalated |
What this agent will never do
No skin, medical or treatment-suitability advice. No discounts beyond what is approved. Any reaction, complaint or dissatisfaction goes straight to a person.
Service call to an existing customer
A reminder or confirmation about something the person already booked, or is an active customer of. The PDPC lists service calls and reminders about services the individual has bought among the Do Not Call exceptions — the cleanest place to start.
Questions aesthetic clinics and med-spas ask
Can the agent quote treatment prices?
Only if you approve specific prices for it to state. Otherwise it defers to the clinic and offers to hold the appointment, which avoids quoting a figure that turns out not to apply to that client.
Is this appropriate for a medical aesthetic practice?
It suits the scheduling layer — confirmations, reschedules, reminders about a due treatment. Anything touching suitability, outcomes or an adverse reaction should be restricted and routed to a person, and we configure it that way by default.
Can it call clients who have not visited in a while?
Yes, and it is one of the most valuable workflows for this vertical. Because a win-back call leans closer to marketing than a booked-appointment reminder, your clinic confirms its Do Not Call screening and consent basis for that list first.
Other businesses we build calling workflows for
Let’s work out if it fits your business
Message us on WhatsApp and we’ll help you figure out whether automated calling suits your workflow, and what it would realistically do for you. No obligation, no sales script.
Prefer a conversation now?
Message +65 8100 4137 on WhatsApp