Optometry · Singapore
AI eye-check recall and reminder calls for Singapore optometrists
An eye test is an annual habit that almost nobody keeps on their own. Rekindle makes the recall call, and stops well short of anything clinical.
How do AI calls work for an optometry practice?
A voice agent calls patients when their annual eye check is due, offers the appointment slots you have open, and confirms bookings made for the next day. Each call is recorded with a structured outcome. Anything about vision, symptoms, a prescription or whether a lens is suitable is a restricted topic and goes to the optometrist.
Independent practices are the fit here. A recall list belonging to a chain is usually run centrally, on a system the practice does not control.
What optometry practices spend the phone on today
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A recall list that only gets worked when someone has a quiet afternoon
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Patients who last came in two years ago and were never called
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Front desk on the phone while someone waits at the counter
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Spectacle collections that sit uncollected for weeks
What your version of this call would do
A blueprint, not a finished script. In production every flow is designed with you: objective, approved wording, voice, outcomes, escalation and restricted topics, then tested before it calls anyone real.
- Context:
- Outbound · annual eye-check recall · patients due for a review
- Voice:
- Calm, unhurried, professional
“Hi, is this [name]? A quick courtesy call on behalf of [Practice]. Our records show your eye check is due this month. Would you like to book a time?”
| The caller says… | The agent responds | Outcome recorded |
|---|---|---|
| "Yes, please." | I have Thursday at 3, or Saturday morning at 10.30. Which suits you better? | Booked |
| "Are my glasses ready?" | Let me check that with the practice and have them confirm. While I have you, would you like me to book your eye check as well? | Query passed on |
| "My vision has got worse recently." | That is one for the optometrist rather than me. I will have the practice call you back about it today, and we can arrange a check at the same time. | Escalated |
| "Not right now." | That is no trouble. Shall I check back nearer the end of the year? | Callback later |
| "Please stop calling." | Of course. You will not get these reminders again. Thank you for your time. | Opt-out |
What this agent will never do
No advice on vision, symptoms, prescriptions, lens suitability or whether a change is a concern. Anything clinical goes to the optometrist the same day.
Service call to an existing customer
A reminder or confirmation about something the person already booked, or is an active customer of. The PDPC lists service calls and reminders about services the individual has bought among the Do Not Call exceptions: the cleanest place to start.
Questions optometry practices ask
Will it discuss a prescription?
No. Prescriptions, symptoms and lens suitability are restricted topics. The agent says it is not able to advise and arranges for the practice to call, usually the same day.
Can it chase uncollected spectacles as well?
Yes, and it is often the quicker win. A collection reminder is short, unambiguous and about something the patient has already paid for, so it sits in the same clean lane as the recall and takes less setup.
Is an annual recall a marketing call?
A recall about a service the patient already uses generally reads as a service call rather than marketing, but the purpose and wording decide it. Your practice assesses its own position and its Do Not Call obligations, and we build the workflow to match.
Other businesses we build calling workflows for
Let’s work out if it fits your business
Message us on WhatsApp and we’ll help you figure out whether automated calling suits your workflow, and what it would realistically do for you. No obligation, no sales script.
Prefer a conversation now?
Message +65 8100 4137 on WhatsApp