TCM · Singapore
AI reminder and package follow-up calls for Singapore TCM clinics
Packages get bought and then half-used. Rekindle calls the patients with sessions still on the books, in the language they actually speak, and leaves anything clinical to the physician.
How do AI calls work for a TCM clinic?
A voice agent confirms appointments booked for the next day, captures reschedule requests, and calls patients who still have unused sessions on a package to offer them a slot. Every call is recorded with a structured outcome. Anything about a condition, a herbal prescription, dosage or whether a treatment is suitable is a restricted topic and goes to the physician.
Language is chosen with you rather than assumed. A call in the wrong language is worse than no call, and in this vertical that is a real risk rather than a theoretical one.
What TCM clinics spend the phone on today
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Packages sold, sessions unused, nobody calling
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Front desk switching languages mid-queue while the phone rings
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Appointments booked weeks out and quietly forgotten
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Regulars who lapse after a course ends and are never followed up
What your version of this call would do
A blueprint, not a finished script. In production every flow is designed with you: objective, approved wording, voice, outcomes, escalation and restricted topics, then tested before it calls anyone real.
- Context:
- Outbound · package follow-up · patients with unused sessions remaining
- Voice:
- Calm, respectful, unhurried. Language matched to the patient
“Hi, is this [name]? A quick courtesy call on behalf of [Clinic]. Our records show you still have sessions left on your package. Would you like to book your next appointment?”
| The caller says… | The agent responds | Outcome recorded |
|---|---|---|
| "Yes, please." | Of course. I have Wednesday at 11, or Friday afternoon at 3. Which suits you? | Booked |
| "How many sessions do I have left?" | Let me have the clinic confirm the exact number so you have it right. While I have you, shall I hold a slot for next week? | Query passed on |
| "Is the herbal medicine still okay to take?" | That is one for the physician rather than me. I will have the clinic call you about it today. | Escalated |
| "Can you speak Mandarin?" | Yes, we can continue in Mandarin, or I can have someone from the clinic call you instead if you prefer. | Language switched |
| "Do not call me again." | Of course. You will not get these reminders again. Thank you for your time. | Opt-out |
What this agent will never do
No advice on conditions, symptoms, herbal prescriptions, dosage, or whether a treatment is suitable for someone. Anything clinical goes to the physician the same day.
Service call to an existing customer
A reminder or confirmation about something the person already booked, or is an active customer of. The PDPC lists service calls and reminders about services the individual has bought among the Do Not Call exceptions: the cleanest place to start.
Questions TCM clinics ask
Can the calls be made in Mandarin or dialect?
Voice and language are chosen with you for each workflow rather than assumed, and this is the vertical where it matters most. What we would not do is guess: if your patient list is mixed, the agent offers to continue in another language or to hand the call to your team.
Will it discuss a prescription or a condition?
Never. Conditions, herbal prescriptions, dosage and suitability are restricted topics. The agent says it cannot advise and arranges for the clinic to call, usually the same day.
Is a package follow-up a marketing call?
A call about unused sessions on a package the patient has already paid for generally reads as a service call rather than marketing, but the purpose and wording decide it, not the label. A win-back aimed at patients who lapsed long ago is a different lane. Your clinic assesses its own position and we build the workflow to match.
Other businesses we build calling workflows for
Let’s work out if it fits your business
Message us on WhatsApp and we’ll help you figure out whether automated calling suits your workflow, and what it would realistically do for you. No obligation, no sales script.
Prefer a conversation now?
Message +65 8100 4137 on WhatsApp